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Customer Service Officer

Office & Admin
Location: NSW
Work Type: Part Time contract
  • Customer Service Focused Role (face-to-face)
  • CBD & Surrounds
  • Project role

This well-established transportation company provides an extensive network of services across the NSW region, and places the customer experience as its number one priority.

Due to a surge in passenger growth more transportation services are required. We are seeking a team that can assist and provide information to these changes to the public for a 14 day period. You will attend training and be continuously briefed with any changes in order to assist and provide the customers with the correct information and a high level of customer service.

We require you to be placed at any of the below locations for 6 hour shifts per day:

  • Barangaroo wharf
  • Bondi Junction interchange
  • Circular Quay wharf
  • Hurstville
  • Lane Cove interchange

Key Responsibilities:

  • Providing high quality customer service to the public
  • Support and communicate to customers at key areas the timetable changes specific to that area
  • Taking briefings and being across any relevant changes or disruptions to public transport
  • Providing information around the customers desired service

We are seeking a proactive and confident team that is reliable and has had experience working in a customer service based role. It is desirable (however not mandatory) for candidates that are bi-lingual.

To join our team you must have a passion for helping and assisting with customers and must possess excellent communication skills. Being able to work as part of a supportive team is vital.

If you require further information please contact Andrew Holden or Olivia Faydherbe on (02) 9277 7000.

135574 Posted On:23/11/2017